Contact Us

Athletes are eligible for a 45% refund of their entry fee for withdrawal requests made up to 1:59pm (NZT) on 25 February 2024. Requests after this date up until 11:59pm (NZT) on 7 April 2024 are eligible for a 22% refund of their entry fee.

Please note our standard withdrawal policy applies for any requests made after April 7th 2024. See our Entry Policies here.

No, the only way to register into a sold out distance is via a person-to-person transfer. A Transfers Facebook group has been set up for withdrawing athletes and those looking for an entry to connect with one another. Full details on transfers can be found here.

Athletes can request to transfer their entry to a lesser or greater race distance up until such time as that race distance is sold out, subject to the following terms:

• To request a transfer from one race distance to another, athletes must log into their MyEvents account and select Change Category before 5:00pm (NZT) 16 May 2024. After this date, such requests can only be made at the Help Desk at Athlete Check-in.
• Transferring to a greater distance: Where an athlete requests to transfer to a greater distance and space is available, the athlete is required to pay the difference in entry fees between the two distances.
• Transferring to a shorter distance: Where an athlete requests to transfer to a shorter distance and space is available, the difference in entry fees will not be refunded.
• Athletes who deferred into this event, are required to contact hawkesbaymarathon@ironman.com to request a change in distance.

See our Entry Policies here.

Athletes can transfer their race entry to someone else in accordance with the below stated Person to Person Transfer date: 

• Person to Person transfers accepted up until 5:00pm (NZT) 16 May 2024. No Person to Person transfers accepted after this date. 
• A transfer fee of $27NZD including all fees and taxes will be charged to the withdrawing athlete. 
• Athletes can formally transfer their entry to someone else within the same distance event already entered. 
• Any other additional purchases, already paid for on your behalf by the Event Operator to a third party service provider such as Sportograf Official Event Photographer photo packs, medal engraving tag, transport tickets, certificates or Squad Run are not refundable and will not be transferred with your entry. 
• It is not possible to transfer your entry to someone else who is wanting to do a different distance event (i.e. Full Marathon to Half Marathon). 
• To transfer an entry to someone else, the initial registrant must log in to their MyEvents account, select ‘Transfer Registration’ and follow the necessary steps. Please note: the receiving athlete will be sent a link to complete the registration and will need to pay for the entry (at the current entry price advertised at https://hawkesbaymarathon.co.nz/entry-info/) in order for the transfer to process, then the original athlete will be refunded their entry fee less the $27NZD including all fees and taxes transfer fee. 
• Athletes who deferred into this event, are required to contact hawkesbaymarathon@ironman.com to request a Person to Person transfer.  

**As stated in the Athlete Waiver, under no circumstance are you permitted to give your bib to another person. The safety of our athletes is paramount, therefore we need to ensure we have correct details of all our athletes on course. 

If you are unable to attend Athlete Check-In, someone will need to collect your race bib on your behalf during check-in opening hours.
You will need to provide them with a copy of your QR code email (sent race week) 

Athlete Check-In is located at Napier War Memorial Centre, 48 Marine Parade, Napier. 

Click Here for Google Map Directions.

Opening hours are Friday 17th May 2024: 10:00am-9:00pm

Full details on ASICS Runaway Hawke's Bay  Marathon Event terms and conditions can be found here.  Unfortunately, we do not have a deferral program for this event. 
Important: Please do not ask for an exception. Our Event terms and conditions are clearly stated and applied evenly, without exception.